Practice Policies & Compliance | Isle Wight Dentist

Data Protection & GDPR

Privacy Policy

At Isle Wight Dentist (One Smile Dental), we take the security and privacy of your personal and medical data very seriously. In accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, all patient records are processed lawfully, transparently, and securely.

What We Collect: We collect contact details, medical history, dental examination findings, clinical photographs, and digital radiographs strictly for clinical care, prescription safety, and appointment administration.

Sharing: Your health data is only shared with approved NHS authorities, referral specialists, or dental laboratories necessary for your direct clinical treatment. We never sell patient information to third-party marketing companies.

Website Technology

Cookie Policy

Our website uses small text files known as cookies to ensure the website operates smoothly, remember your preferences, and maintain form session security.

Strictly Necessary Cookies: Essential for browsing, navigation, and submitting registration and appointment requests.
Functional Cookies: Remember your interface choices and accessibility preferences.
Analytics Cookies: Help us measure anonymous visitor volumes to optimize website speed and usability.

You can configure your browser to block or alert you about cookies at any time; however, some interactive features may not function properly without them.

Practice Standards & Conduct

Terms of Business

1. Cancellation & Rescheduling Policy

Please provide at least 24 hours' notice if you need to reschedule or cancel your appointment by phoning 01983 433218. This allows us to reallocate valuable surgery time to other patients requiring urgent dental care.

2. Zero Tolerance Policy

Our team works hard to provide a welcoming, polite, and safe environment. Any form of verbal abuse, aggressive language, or harassment towards our staff will not be tolerated and may lead to immediate de-registration and reporting to the appropriate authorities.

3. Payment Policy

Standard statutory NHS charges and private treatment fees must be settled at the time of each visit. Full itemized estimates are provided prior to non-emergency treatment commencing.

Patient Charter

Code of Practice for Patients

Our Code of Practice outlines the high standard of clinical care, communication, safety, and hygiene you can expect from every clinician and nurse at Isle Wight Dentist, as well as our formal complaints resolution procedure.

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Code of Practice for Patients (PDF) Official Practice Charter & Feedback Policy

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